Home Office : IDENTITY THEFT - Don't become a victim.

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Victims of Fraud Service

If you believe that someone has used your personal details fraudulently, you can contact any one of the three credit reference agencies and receive assistance in resolving credit report related problems caused by identity fraud.

Callcredit
Email: vof@callcreditgroup.com
Phone: 0870 060 1414

Experian
Email: consumer.helpservice@uk.experian.com
Phone: 0844 481 8000

Equifax
Queries can be sent toEquifax via their support website https://equifaxuk.custhelp.com/. To send a query on-line choose the “Ask a Question” tab and complete the information on the form. Please ensure the chosen category is “Information is Incorrect” then select “I am a Victim of Fraud”. It is recommended to use your Email Address as your User ID. Once the query has been submitted a reference number will be issued. Equifax will respond to queries within 24 hours advising what will happen next.
Phone: 0800 121 4752

You only need to contact one credit reference agency as they will pass on your details to the other two on your behalf. You will receive the following assistance from them all:

• Advice about how to protect from further identity compromise and any other relevant steps you should take e.g. CIFAS Protective Registration, adding a password to credit information to be requested by lenders should they receive any further credit report applications in your name.

• Credit report related issues will be case managed and you have the option to contact any of the three credit reference agencies by telephone number, e-mail or in writing.

• The credit reference agencies will contact lenders on your behalf where fraudulent applications have been made or fraudulent credit accounts opened in order to restore your credit history to its former state.

• The credit reference agencies will keep you informed about progress and advise you of amendments to your credit report.

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